Privacy Policy

1. Information We May Collect

We may collect personal information that you voluntarily provide while contacting us or requesting a service. This may include:

• Full name
• Mobile number
• Email address
• City or location
• Service you are interested in
• Preferred consultation method
• Information included in your enquiry or message
• Documents or details voluntarily shared during further communication

We may also collect limited technical information automatically when you visit the website, such as:

• Browser type
• Device type
• Internet Protocol address
• Pages visited
• Date and time of access
• Basic cookie and security information

Do not submit sensitive financial, tax, identity or account information through the general enquiry form unless specifically requested through an appropriate and secure communication channel.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To respond to enquiries
• To arrange consultations
• To understand the service requested
• To communicate regarding taxation, accounting, registration, compliance, documentation or advisory support
• To request additional documents or information when required
• To maintain business and communication records
• To improve our website and services
• To prevent spam, misuse, fraud or security incidents
• To comply with applicable legal or regulatory requirements

We will use personal information only for legitimate business purposes connected with the enquiry, service request or professional relationship.

3. Enquiry Form and Email Delivery

When you submit an enquiry through the website, the information entered in the form is transmitted electronically to DSY Associates.

The website currently uses Resend as an email delivery service to send enquiry details to dsyassociates@gmail.com.

The information may therefore be processed through third-party email and technical service providers solely for transmitting and receiving the enquiry.

Submitting the form does not automatically create a professional, legal, tax or advisory engagement. A formal engagement begins only after the scope of work, documents, professional fees and applicable terms are mutually confirmed.

4. WhatsApp, Telephone and Email Communication

The website provides options to contact DSY Associates through WhatsApp, telephone and email.

When you use these services, your information may also be processed according to the respective privacy practices of WhatsApp, your telephone service provider, Gmail or other communication platforms.

Visitors should avoid sending confidential documents or sensitive information through an unsecured communication method unless specifically advised.

5. Cookies and Technical Data

The website may use essential cookies or similar technologies required for:

• Website functionality
• Security
• Form submission
• Spam prevention
• Remembering basic display or theme preferences
• Measuring website performance

Essential cookies may operate automatically because they are required for the website to function correctly.

If analytics or non-essential tracking tools are introduced in the future, the Privacy Policy and cookie controls should be updated accordingly.

6. CAPTCHA and Spam Protection

The enquiry form may use CAPTCHA, reCAPTCHA or another spam-prevention service.

Such services may collect limited device, browser or interaction information to determine whether a form submission is being made by a genuine user.

Where a third-party CAPTCHA service is used, its own privacy terms may also apply.

7. Sharing of Personal Information

DSY Associates does not sell, rent or trade personal information.

Information may be shared only when reasonably necessary with:

• Authorized team members
• Email, hosting or website service providers
• Accountants, advocates, consultants or other professionals involved in providing the requested service
• Government authorities, regulators or law-enforcement agencies where legally required
• Service providers assisting with secure communication, documentation or compliance

Any such sharing should be limited to the purpose for which it is reasonably required.

8. Storage and Data Retention

Personal information may be retained for as long as reasonably necessary to:

• Respond to an enquiry
• Provide the requested service
• Maintain professional or business records
• Resolve disputes
• Meet tax, accounting, legal or regulatory requirements
• Protect the legitimate interests of DSY Associates and its clients

General enquiries that do not result in an engagement may be deleted when they are no longer required for communication or record purposes.

The exact retention period may vary depending on the nature of the enquiry, service and applicable legal obligations.

9. Data Security

DSY Associates takes reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no website, email service, online platform or internet transmission can be guaranteed to be completely secure.

Visitors should therefore use caution while transmitting confidential or highly sensitive information online.

10. Your Choices and Rights

Subject to applicable law, you may contact DSY Associates to:

• Request information about personal data provided by you
• Request correction of inaccurate or incomplete information
• Request deletion of information that is no longer required, where legally permissible
• Withdraw consent for future communication
• Raise a concern regarding the handling of your personal information
• Request that promotional communication be stopped

Certain information may need to be retained where required by law, taxation rules, professional obligations, dispute resolution or legitimate record-keeping requirements.

11. Children's Privacy

This website is intended for individuals and businesses seeking taxation, accounting, registration, compliance and advisory services.

DSY Associates does not knowingly seek to collect personal information directly from children through the general enquiry form.

A parent or guardian who believes that a child has submitted information may contact us to request appropriate action.

12. Third-Party Links

The website may contain links to third-party services such as WhatsApp, email providers, government portals or other external websites.

DSY Associates does not control the privacy, availability, security or content of those external services.

Visitors should review the privacy policies of third-party platforms before submitting personal information to them.

13. Professional Confidentiality

Information submitted through the public website enquiry form is treated as an initial enquiry.

The submission of information does not by itself establish an advocate-client, tax professional-client, accounting or advisory relationship.

Confidential or privileged information should be shared only after the engagement has been accepted and an appropriate communication method has been agreed upon.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect:

• Changes in website functionality
• Changes in service providers
• Changes in business practices
• Legal or regulatory developments
• Security or operational requirements

The revised effective date should be displayed at the top of this page whenever material changes are made.

15. Contact Us

For privacy-related questions, correction requests, deletion requests or concerns regarding personal information, contact:

Contact requests should include sufficient information to identify the relevant enquiry or communication.